Frequently Asked Questions
The questions our teams are asked most often. If yours is not here, send us a message and we will answer it personally.
General
Are pets allowed at your hotels?
Pets are not permitted in guest rooms or restaurants. Registered service animals accompanying a guest are always welcome — please let us know in advance so we can prepare the room.
Do you have accessible rooms?
Both hotels have accessible rooms with step-free bathrooms and support rails, and step-free routes through the lobby, restaurants and ballrooms. Numbers are limited, so please request one when you book.
Booking & Stays
What are the check-in and check-out times?
Check-in is from 14:00 and check-out is until 12:00. Early check-in and late check-out are offered subject to availability on the day — ask the front desk, or tell us in advance and we will do our best to hold the room.
Do you offer airport transfer services?
Yes. Both hotels arrange private transfers to and from Soekarno-Hatta International Airport. Rates depend on the vehicle and the time of day; request a transfer at least 12 hours before arrival so we can confirm a driver.
What is your cancellation policy?
Flexible rates can be cancelled free of charge up to 24 hours before arrival. Promotional and prepaid rates carry their own conditions, which are always shown before you confirm a booking.
Meetings & Events
How far in advance should I book a ballroom?
For weddings and large conferences we recommend six to twelve months, particularly for weekend dates. Smaller meetings can usually be arranged within a few weeks — send us the date and we will tell you what is still open.
Dining
Is the food halal?
Yes. Our kitchens operate to halal standards and we can accommodate vegetarian, vegan and common allergen requirements with notice.