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Whether you have a question, need assistance, or want to plan your next stay, our team is ready to help.

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Contact Information

Corporate Office Jl. Boulevard BSD City Lot II/2, BSD City, Tangerang 15345
Phone +62 21 5565 8888 Mon – Sun, 24 Hours
Email info@sapphireskyhotels.com
Website www.sapphireskyhotel.com
WhatsApp +62 811 1932 979 Message us any time

Frequently Asked Questions

What are the check-in and check-out times?

Check-in is from 14:00 and check-out is until 12:00. Early check-in and late check-out are offered subject to availability on the day — ask the front desk, or tell us in advance and we will do our best to hold the room.

Do you offer airport transfer services?

Yes. Both hotels arrange private transfers to and from Soekarno-Hatta International Airport. Rates depend on the vehicle and the time of day; request a transfer at least 12 hours before arrival so we can confirm a driver.

What is your cancellation policy?

Flexible rates can be cancelled free of charge up to 24 hours before arrival. Promotional and prepaid rates carry their own conditions, which are always shown before you confirm a booking.

Are pets allowed at your hotels?

Pets are not permitted in guest rooms or restaurants. Registered service animals accompanying a guest are always welcome — please let us know in advance so we can prepare the room.

Do you have accessible rooms?

Both hotels have accessible rooms with step-free bathrooms and support rails, and step-free routes through the lobby, restaurants and ballrooms. Numbers are limited, so please request one when you book.

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